Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email, phone, password)
• Make a booking (payment details, guest information)
• List a property (property details, photos, banking info)
• Contact support (messages, feedback, complaints)
• Participate in surveys or promotions

1.2 Automatically Collected Information

When you use Zevio, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (with your permission)
• Cookies and tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction details)
• Social media platforms (if you connect accounts)
• Identity verification services
• Analytics providers

2. How We Use Your Information

We use collected information to:

• Provide Services: Process bookings, manage accounts, facilitate communications
• Improve Experience: Personalize content, recommend properties, enhance functionality
• Security: Detect fraud, prevent abuse, protect users
• Communication: Send confirmations, updates, marketing (with consent)
• Analytics: Understand usage patterns, improve services
• Legal Compliance: Meet regulatory requirements, enforce Terms

3. Information Sharing

3.1 When We Share Information

We may share your information with:

• Property Owners: When you make a booking (name, contact, guest count)
• Service Providers: Payment processors, hosting services, analytics tools
• Legal Authorities: When required by law or to protect rights
• Business Transfers: In case of merger, acquisition, or sale
• With Your Consent: When you explicitly agree to sharing

3.2 What We Don't Share

We will never:

• Sell your personal information to third parties
• Share payment details with property owners
• Disclose sensitive information without consent
• Use your data for purposes other than stated here

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases with access controls
• Payment Security: PCI-DSS compliant payment processing
• Access Controls: Limited employee access on need-to-know basis
• Regular Audits: Security assessments and vulnerability testing

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format
• Restrict Processing: Limit how we use your data
• Object: Object to certain types of data processing

To exercise these rights, contact us at privacy@zevio.com. We will respond within 30 days.

6. Cookies and Tracking

6.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (login, cart)
• Performance Cookies: Analyze usage and improve services
• Functional Cookies: Remember preferences and settings
• Marketing Cookies: Deliver relevant ads and track campaigns

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Set preferences for specific websites
• Clear cookies on browser close

7. Data Retention

We retain your information for as long as necessary to:

• Provide services and support bookings
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When data is no longer needed, we securely delete or anonymize it. Specific retention periods:

• Account data: Retained until account deletion + 90 days
• Booking records: 7 years for tax and legal purposes
• Payment data: As required by payment processors
• Marketing consent: Until you opt out

8. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

9. Children's Privacy

Zevio is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided personal information, we will delete it immediately. If you believe a child has provided us with information, please contact us at privacy@zevio.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses
• Data processing agreements
• Compliance with local regulations
• Adequate security measures

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on the platform

Continued use of Zevio after changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We take privacy concerns seriously and will respond to your inquiry within 30 business days.